Terms and conditions policy

Please read the following terms and conditions for booking open and in-house courses provided by Xact Consultancy and Training Limited (Xact).

Open Courses

Course booking

You will be invoiced for course fees following your booking.


Course places must be paid 10 working days from issue of invoice or 3 working days before the course starts, which ever is the sooner. Places cannot be confirmed until payment is received.

Xact reserves the right to cancel bookings if payment is not received within time frames outlined above.

Joining instructions

Joining instructions are issued following receipt of payment.

Special requirements

Please notify us of any dietary, access or learning requirements, you may have when you book so we can make any necessary arrangements.

Cancellation by customer

If you cancel a booking we will try to fill your place on the course. You will incur charges equivalent to the loss suffered by Xact. No refund will be given for non-attendance of courses.

In-house Courses

Course booking

Once we have received confirmation that you wish to proceed with the course, you have agreed to Xact’s terms and conditions.

Cancellation by customer

Xact reserves the right to apply the following percentages of total course charge:

  • Cancellation 8-16 weeks before event, cancellation charge 25%
  • Cancellation 4-8 weeks before event, cancellation charge 50%
  • Cancellation 2-4 weeks before event, cancellation charge 75%
  • Cancellation 0-2 weeks before event, cancellation charge 100%

Course timings

Unless otherwise notified the teaching day is from 9 am to 5 pm.

Health and safety

Please inform Xact of any risk assessments, health and safety matters and requirements which Xact needs to be aware of or comply with during the courses delivery, at least 5 days before course commences.

Please inform Xact of any delegate who has mobility, visual, hearing or cognitive impairment or condition which may affect their learning, so that we can work with you/the impaired person to identify ways in which we can support learning. Please inform us at least 10 days before course commences.

Cancellation by Xact

Xact has the right to alter or cancel published dates and/or change venues without liability. If any changes occur delegates will be notified as soon as possible and offered an alternative or a refund.

Registered office

Xact Consultancy and Training Limited, 3 Abbey Lane Court, Evesham, Worcestershire WR11 4BY.

Course enquires

To book a course, or for more information, please use the form in the left column, call Xact on 01386 277980 or e-mail us at courses@xact.org.uk to let us know how we can help you.

Patents, Information and Intellectual Property Rights

Xact owns the copyright and intellectual property rights in all its course material and demonstration techniques. We acknowledge and accept that all material made available to Xact for the provision of training services remains the property of the Customer and will not be used or disclosed without the prior written consent of the Customer. However, the Customer shall not assume the copyright or intellectual property rights in Xact’s own copyright material or intellectual property through provision of training services.